Effective Date: 20.07.24

At Minne Media, we are committed to protecting the privacy of our clients and users. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your information, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you agree to the practices described in this policy.

1. Information We Collect

Minne Media collects the following types of information:

• Personal Information: This may include your name, email address, phone number, company name, and any other details you provide when you contact us or engage with our services.

• Sensitive Information: We do not typically collect sensitive information. If we do, it will only be collected with your explicit consent and used strictly in accordance with the APPs.

• Business Information: We collect information about your business, including social media account details, business goals, and preferences for content strategy.

• Usage Data: We may collect data about how you interact with our website, such as IP address, browser type, and pages visited.

2. How We Use the Information

We use the information we collect for the following purposes:

• Service Delivery: To provide and manage the social media management services you request, including developing content strategies and optimising your social media presence.

• Communication: To communicate with you about your account, our services, and any updates or changes to our policies.

• Improvement: To analyse how our services are used and improve our offerings.

• Compliance: To comply with legal obligations and respond to regulatory or legal requests.

3. Sharing Information with Third Parties

Minne Media does not share your personal or business information with affiliates or third parties, except in the following circumstances:

• Service Providers: We may share information with trusted service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to protect your information and comply with the APPs.

• Cross-Border Disclosure: If we transfer your personal information outside of Australia, we will take reasonable steps to ensure that the overseas recipient complies with the APPs.

• Legal Compliance: If required by law or in response to a legal request, we may disclose your information to government authorities or other third parties as necessary.

4. Reviewing, Correcting, and Deleting Your Information

You have the right to review, update, correct, or delete the information we collect about you. To do so, please contact us using the details provided below. We will respond to your request within a reasonable time frame, typically within 30 days.

5. Anonymity and Pseudonymity

Where practicable, you have the option of dealing with Minne Media anonymously or under a pseudonym. However, in some cases, this may prevent us from fully providing our services.

6. Responding to Legal Requests

Minne Media complies with all applicable legal requirements. If we receive a legal request for your information, we will notify you unless prohibited by law. We will only disclose the information necessary to comply with the request.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

8. Complaints and Disputes

If you believe your privacy has been breached or you have a concern about our privacy practices, you can lodge a complaint with us by contacting the details below. We will acknowledge your complaint and investigate it, aiming to resolve the matter promptly, typically within 30 days.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the "Effective Date" at the top of this policy and, where appropriate, provide additional notice. We encourage you to review this policy periodically.

10. Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to lodge a complaint, please contact us at:

Minne Media
Email: oliviadryden@minnemedia.com.au